TRACELIO PRIVACY POLICY

Last updated: 2 October 2026

Tracelio respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and share personal information when you use Tracelio GPS tracking devices, our website, applications, subscriptions and related services.

Please read this Privacy Policy carefully.

1. WHO WE ARE

Tracelio is a GPS tracking and connected vehicle security service operated by:

[LEGAL COMPANY NAME]

Trading as: Tracelio

Registered address: [REGISTERED ADDRESS]

Company number: [COMPANY NUMBER, IF APPLICABLE]

Privacy contact: [PRIVACY EMAIL]

Website: tracelio.co.uk

For the purposes of applicable UK data protection law, the entity identified above will normally be the data controller for personal information processed in connection with your Tracelio account and service.

In this Privacy Policy, "Tracelio", "we", "us" and "our" refer to that entity.

2. WHAT TRACELIO DOES

Tracelio provides GPS tracking devices and related services for vehicles and other compatible assets.

Depending on your device and subscription, these services may include:

live or recent GPS location;
vehicle or asset tracking;
journey and location history;
movement alerts;
ignition alerts;
geofencing;
security and theft-related alerts;
device status information;
remote commands;
compatible immobilisation functionality;
mobile connectivity;
mobile and web applications.

Providing these services requires us to process information generated by your account and tracking device.

3. INFORMATION WE COLLECT

The information we collect depends on how you use Tracelio.

3.1 Account information

When you create or use a Tracelio account, we may collect:

your name;
email address;
telephone number;
account identifier;
password in securely protected form;
communication preferences;
account settings;
authentication and security information.

We do not store your password in plain text.

3.2 Device information

When you register or use a Tracelio tracking device, we may process:

device identifier;
IMEI or equivalent hardware identifier;
serial number;
tracker model;
SIM or connectivity identifiers;
firmware version;
device status;
battery information;
network status;
signal information;
configuration information;
diagnostic information.

3.3 Vehicle or asset information

You may provide information about the vehicle or asset associated with a tracker, such as:

vehicle name;
registration number;
make;
model;
vehicle type;
colour;
asset description;
tracker installation information.

You should only provide information that you are legally entitled to provide.

4. LOCATION DATA

Location information is fundamental to the operation of Tracelio.

A Tracelio device may transmit information including:

GPS/GNSS coordinates;
latitude and longitude;
date and time;
speed;
direction of travel;
movement status;
ignition status where supported;
journey information;
device events;
geofence events;
last known position.

This information may allow us or the account holder to determine the location and movement of a vehicle or asset.

Where that information relates to an identifiable individual, it may constitute personal data.

5. JOURNEY AND LOCATION HISTORY

Depending on your subscription and configuration, Tracelio may store historical tracking information.

This can include:

previous locations;
routes travelled;
journey start and end times;
journey duration;
distance;
speed information;
movement events;
ignition events;
geofence events;
other tracker-generated events.

We retain this information only for as long as reasonably necessary for the purposes described in this Privacy Policy, subject to the retention arrangements applicable to your Tracelio service.

The exact history period available within the application may depend on your subscription.

6. ALERT AND SECURITY DATA

If you enable security or notification features, we may process information relating to events such as:

unexpected movement;
ignition activity;
entering or leaving a geofence;
device disconnection;
loss of external power;
low battery;
security mode activation;
theft-related events;
remote commands;
immobilisation commands where supported.

We may also record when a command was requested, transmitted, acknowledged or failed for security, diagnostic and support purposes.

7. PAYMENT AND SUBSCRIPTION INFORMATION

When you purchase a Tracelio product or subscription, we may process:

order information;
subscription plan;
subscription status;
billing frequency;
payment status;
transaction references;
refund information;
renewal and cancellation information.

Payments may be processed by third-party payment providers such as Stripe.

Where Stripe processes your payment details directly, Tracelio does not need to receive or store your complete payment card number.

Payment providers process information according to their own privacy practices and applicable data protection obligations.

8. WEBSITE AND APPLICATION INFORMATION

When you use our website or applications, we may automatically receive technical information including:

IP address;
browser type;
operating system;
device type;
application version;
language;
login information;
session information;
crash information;
security logs;
pages or features accessed;
timestamps;
diagnostic information.

This information helps us operate, secure and improve Tracelio.

9. COOKIES AND SIMILAR TECHNOLOGIES

Our website may use cookies or similar technologies.

Some cookies may be necessary for:

account login;
authentication;
security;
shopping basket functionality;
subscription management;
essential website functionality.

Where required by law, we will ask for your consent before using non-essential cookies, including certain analytics or advertising technologies.

More information will be provided in our Cookie Policy and cookie settings.

10. CUSTOMER SUPPORT AND COMMUNICATIONS

If you contact Tracelio, we may process:

your contact details;
messages;
emails;
support requests;
device diagnostic information;
screenshots or documents you provide;
complaint information;
records of our response.

We use this information to provide support, resolve problems and maintain appropriate records.

11. HOW WE USE YOUR INFORMATION

We may use personal information to:

create and maintain your Tracelio account;
register and manage tracking devices;
provide GPS tracking;
display current and historical locations;
generate journey history;
provide alerts and notifications;
process remote commands;
operate compatible immobilisation functionality;
provide SIM/mobile connectivity;
process purchases and subscriptions;
manage renewals and cancellations;
provide customer support;
investigate technical problems;
prevent fraud and abuse;
protect our systems and users;
improve reliability and security;
comply with legal obligations;
establish, exercise or defend legal claims.

We do not use your location data for unrelated purposes without an appropriate legal basis.

12. OUR LEGAL BASES FOR PROCESSING

Under UK data protection law, we must have a lawful basis for processing personal data.

Depending on the circumstances, we may rely on:

Performance of a contract

We process information where necessary to provide the Tracelio service you purchased or requested.

For example, GPS location information must be processed for us to provide GPS tracking.

Legitimate interests

We may process information where necessary for legitimate interests such as:

preventing fraud;
securing our systems;
diagnosing technical problems;
improving service reliability;
protecting our business and users.

We consider the impact on your rights when relying on legitimate interests.

Legal obligation

We may process information where necessary to comply with applicable laws, regulatory requirements, accounting obligations or valid legal requests.

Consent

Where required, we may ask for your consent.

This may apply, for example, to certain marketing communications or non-essential cookies.

Where processing relies on consent, you may withdraw that consent subject to applicable law.

13. TRACKING OTHER PEOPLE

Tracelio devices may be installed in vehicles or assets used by people other than the account holder.

If you use Tracelio in circumstances where another identifiable person's location may be monitored, you are responsible for ensuring that your use is lawful.

Depending on the circumstances, this may include informing drivers, employees, contractors, family members or other users that tracking is taking place.

You must not use Tracelio to unlawfully:

secretly monitor another person;
stalk another person;
harass or intimidate someone;
conduct unlawful surveillance;
violate another person's privacy or data protection rights.

Tracelio reserves the right to suspend accounts where we reasonably believe our service is being used unlawfully or to cause harm.

14. CHILDREN

Tracelio is not intended to be used by children to create and manage their own accounts unless we expressly provide a service designed for that purpose.

Our standard service is intended for adults and organisations.

We do not knowingly seek to collect personal information directly from children through standard Tracelio account registration.

15. WHO WE SHARE INFORMATION WITH

We may share information with trusted service providers where necessary to operate Tracelio.

These may include providers of:

cloud hosting;
server infrastructure;
GPS tracking infrastructure;
telecommunications and SIM connectivity;
mapping and geocoding;
payment processing;
email delivery;
SMS or push notifications;
customer support;
analytics;
cybersecurity;
application hosting and distribution.

Service providers are given access only where reasonably necessary for the services they provide and must handle personal information appropriately.

16. TRACCAR AND TRACKING INFRASTRUCTURE

Tracelio may use Traccar technology or compatible tracking-server technology as part of the infrastructure used to communicate with GPS devices and process location information.

Depending on our deployment, this infrastructure may process:

tracker identifiers;
device communications;
GPS coordinates;
timestamps;
movement information;
device events;
telemetry;
technical logs.

Tracelio remains responsible for determining how personal information under its control is handled in accordance with applicable data protection law.

17. MOBILE NETWORK AND SIM PROVIDERS

A Tracelio tracker may communicate using a SIM card and mobile telecommunications networks.

As a result, telecommunications providers may process certain technical information necessary to provide network connectivity.

This can include:

SIM identifiers;
network information;
connectivity records;
device communication metadata.

Their processing may also be subject to telecommunications laws and their own legal obligations.

18. PAYMENT PROCESSORS

We may use Stripe or another payment processor to process payments.

Payment processors may collect information including:

card information;
billing details;
transaction information;
fraud-prevention information.

Where payment information is provided directly to the payment processor, it is processed through that provider's systems rather than being stored in full by Tracelio.

19. POLICE AND LAW ENFORCEMENT

We do not provide unrestricted access to customer location information to law enforcement agencies.

We may disclose personal information where we reasonably believe we are legally required or permitted to do so, including in response to:

a valid court order;
a lawful request;
a legal obligation;
an appropriate request connected with the investigation or prevention of serious crime;
an emergency where disclosure is lawfully justified.

Requests will be assessed according to applicable law.

20. STOLEN VEHICLES AND ASSETS

If you report a tracked vehicle or asset as stolen, you may choose to provide location information to the police or another authorised person.

Where appropriate and legally permitted, Tracelio may assist with legitimate law-enforcement requests concerning a stolen vehicle or asset.

For security reasons, we may require verification of account ownership or authority before disclosing information.

21. WE DO NOT SELL YOUR LOCATION DATA

Tracelio does not sell your GPS location history to data brokers or advertisers.

We do not provide third parties with access to your location history for their independent advertising purposes.

If this practice ever materially changes, this Privacy Policy will be updated and any consent required by law will be obtained.

22. INTERNATIONAL DATA TRANSFERS

Some service providers used by Tracelio may process information outside the United Kingdom.

Where personal information is transferred internationally, we will use appropriate safeguards where required by applicable data protection law.

These may include:

UK adequacy regulations;
approved contractual safeguards;
the UK International Data Transfer Agreement;
an approved UK Addendum to standard contractual clauses;
another legally recognised transfer mechanism.

23. HOW LONG WE KEEP INFORMATION

We do not intend to retain personal information indefinitely.

Different categories of information may have different retention periods.

For example:

Account information

Normally retained while your account remains active and for an appropriate period afterwards where required for legal, security or administrative purposes.

Location and journey history

Retained according to the history period associated with the relevant service, technical requirements and our retention policy.

Payment and transaction records

May be retained for longer periods where required for accounting, tax, fraud prevention or legal purposes.

Technical and security logs

May be retained for an appropriate period to investigate security incidents, diagnose problems and protect the service.

Customer support records

May be retained for an appropriate period after the issue is resolved.

We periodically review retention periods and delete or anonymise information when it is no longer reasonably required.

24. DELETING YOUR ACCOUNT

You may request deletion of your Tracelio account using the account controls provided by us or by contacting:

[PRIVACY EMAIL]

Account deletion does not necessarily mean that every record is immediately removed.

We may retain limited information where necessary to:

comply with legal obligations;
maintain accounting or transaction records;
prevent fraud;
resolve disputes;
establish or defend legal claims;
maintain security records.

Location and other personal information that no longer needs to be retained will be deleted or anonymised in accordance with our retention policy.

25. DEVICE TRANSFER

If you sell or transfer a vehicle, bicycle, motorcycle, scooter or other asset containing a Tracelio tracker, you should remove or transfer/reset the tracker appropriately.

You must not continue monitoring an asset after you no longer have lawful authority to do so.

Before transferring a Tracelio device to another person, you should follow our device-transfer procedure to prevent the new owner from gaining access to your historical information.

26. SECURITY

We use appropriate technical and organisational measures designed to protect personal information.

Depending on the system, these may include:

encrypted communications;
password hashing;
authentication controls;
access restrictions;
secure hosting;
server security controls;
monitoring;
backups;
logging;
security updates.

However, no internet-connected system can be guaranteed to be completely secure.

You are responsible for protecting your Tracelio password and devices used to access your account.

27. DATA BREACHES

If a personal data breach occurs, we will investigate it and take appropriate action.

Where required by applicable law, we will notify the Information Commissioner's Office (ICO) and affected individuals within the applicable legal timeframes.

28. YOUR DATA PROTECTION RIGHTS

Depending on the circumstances and applicable UK data protection law, you may have rights including:

Right of access

You may request information about personal data we hold about you and, where applicable, obtain a copy.

Right to rectification

You may ask us to correct inaccurate or incomplete personal information.

Right to erasure

In certain circumstances, you may ask us to delete your personal information.

Right to restriction

You may ask us to restrict certain processing in circumstances provided by law.

Right to object

You may have the right to object to certain processing based on legitimate interests or to direct marketing.

Right to data portability

In certain circumstances, you may request personal information in a structured, commonly used and machine-readable format.

Rights relating to automated decision-making

You may have rights relating to certain decisions made solely through automated processing where those decisions have legal or similarly significant effects.

Right to withdraw consent

Where we rely on your consent, you may withdraw it.

Withdrawal does not make processing carried out before withdrawal unlawful.

29. HOW TO EXERCISE YOUR RIGHTS

To exercise a data protection right, contact:

[PRIVACY EMAIL]

We may need to verify your identity before responding to a request.

This helps prevent another person from obtaining or deleting your information without authorisation.

We will respond within the timeframe required by applicable law.

You will normally not be charged for exercising your data protection rights, although the law permits fees or refusal in certain limited circumstances involving manifestly unfounded or excessive requests.

30. MARKETING

Where permitted, we may contact you regarding Tracelio products, services or offers.

Where consent is required, we will obtain it before sending such communications.

You can unsubscribe from marketing communications at any time using the unsubscribe option provided or through your account settings where available.

Service communications concerning matters such as:

account security;
payments;
subscription status;
device problems;
important service changes;

are not necessarily marketing and may continue where necessary to provide your service.

31. ANALYTICS

We may use analytics to understand how our website and applications are used and to improve the Tracelio service.

Where analytics involves non-essential cookies or similar technologies requiring consent, those technologies will not be activated until the appropriate consent has been obtained.

Further information will be available in our Cookie Policy.

32. AUTOMATED FRAUD AND SECURITY SYSTEMS

We may use automated tools to identify unusual activity, attempted fraud, unauthorised account access or security threats.

These tools may consider technical information such as IP addresses, login attempts, device information and transaction patterns.

Where applicable law provides rights concerning solely automated decisions producing legal or similarly significant effects, those rights remain unaffected.

33. THIRD-PARTY LINKS

The Tracelio website or application may contain links to third-party websites or services.

We are not responsible for the privacy practices of independent third-party websites.

You should review their privacy information before providing personal information.

34. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time.

Changes may be made because of:

changes to Tracelio services;
new features;
new technology providers;
changes in data protection law;
regulatory guidance;
security requirements.

The latest version will be published on our website or made available through the Tracelio application.

Where a change materially affects how we use personal information, we will provide additional notice where required.

35. COMPLAINTS

If you have concerns about how Tracelio handles your personal information, please contact us first:

[PRIVACY EMAIL]

We will investigate your concern.

You also have the right to complain to the UK's data protection regulator:

Information Commissioner's Office (ICO)

Information about making a complaint is available through the ICO.

36. CONTACT US

For privacy questions, requests or complaints:

Tracelio

Operated by: [LEGAL COMPANY NAME]

Registered address: [REGISTERED ADDRESS]

Privacy email: [PRIVACY EMAIL]

Website: tracelio.co.uk